This is a very hard post for me to write. I have struggled with the decision to do this for several days now, but it is something I feel has to be done. The reason I feel I need to make this post is that I have recommended this company to many people and I can not in good faith do this anymore. This is not a personal attack against the owner, this is a warning and my personal experience with the company. The reason it is so hard, well there are a few reasons. Mainly it is because the owner and I have been very close friends for a few years now, and I don't want to scare people away from indie/handmade products and companies.
Back in November of 2012 I placed a small order with Evil Shades Cosmetics, up to this day I have not received my order or a refund. I do take part of the blame for the length of time though. I never mentioned it to Andrea due to the fact that we were friends and I knew she would get to it as soon as she could. Well, I started seeing posts on the fan page of others who were not getting their orders, not having messages replied to and my senses started telling me something was not right here. Some of the reasons given were postal thefts, lost packages, email provider issues, cart problems on the sight, and sicknesses. As soon as customers started making waves on the business page the page was set to where nobody could post to the page, only comment on existing posts. Even then there have been numerous unhappy customers comments deleted from posts.
I can not and will not speak for others, but I do personally know of several others who have placed orders with Evil Shades or have bought products unrelated to the company that have not gotten their orders, other items or refunds. I personally finally messaged Evil Shades on May 17th when it was said that everyone's orders had been taken care of or refunded. I was a tad bit upset that after all this time I hadn't even been acknowledged. The response I got to my message said basically, why didn't you say something sooner it was marked as sent, that it would go out by Monday or Tuesday. Eight days later when I had still received nothing I messaged again. I was past a bit upset, I was being lied to and to top it off the company sent out an email for a Memorial Day sale. Not a cool move in my opinion when so many orders have not been filled or refunds given. So on the 26th the answers I was given were this... the email went out by mistake and the sale was cancelled, refunds not given because a payment had been taken out of the paypal account. I was also told that she was finishing up orders as she got the info or refilling them, that she was closing the cart down that week while she tried to find all of the in-wait orders and get them out. Though I was told that some of those saying they haven't gotten theirs have already been refunded months ago and a couple have been sent replacements. There was no mention of my order sadly. I checked the site several times and it remained open to orders. I messaged Evil Shades again on the 3rd asking for a tracking number for my order and told them that if one could not be provided that I wanted a refund. The company or one of their page admins read the message within 30 minutes and I have still not gotten a response from them. The cart is still presently open for taking orders.
I urge anyone who has pending orders with Evil Shades to file for a refund if you are within the 45 day time frame. If you are past that time frame you can file a claim with paypal letting them know of the bad business practices. I am obviously past my 45 days to file for a refund with paypal, but tomorrow morning I will be filing a claim with them against Evil Shades Cosmetics. I also encourage you to let others know what is going on with this company so that they don't spend money and get left sitting with nothing to show for it. This kind of business practice is not right and it is not fair to the customers or those who have recommended them to others. I can not and will not support any business who thinks so little of their customers!!! If you or anyone you know want to share your experience of missing orders/no refunds, please feel free to leave a comment below.
I do want to say a few other things concerning indie/handmade companies. I will continue to love and support indie/handmade companies even after this incident. There are still great indies out there for you to try, support and love. I do strongly suggest that you research companies before purchasing from them. Google is your friend, makeup groups are your friend, and watching fan pages is always a good idea. If something seems off to you...ask around. If you place an order with a company and feel you are getting the runaround, file for a refund or cancel your order, don't let that 45 day time limit with paypal pass you by. I myself know this and yes I still let it happen to me. I have a soft heart and try to give friends the benefit of the doubt. I have to now tell myself that once I place an order with a company and have paid that I am a customer. As a customer I deserve the same treatment concerning my order as any other customer. As with any other company, if I am not satisfied with the products or service, I have every right to a refund/replacement and to let others know about my experience. I know that is hard to do for myself and probably many others too though. My sincere hope is that everyone who has pending orders or wanting refunds will have this all made right soon.
Peace, Love and Cupcakes!